At The Velvet Hair Bar, all sales are final. Due to the nature of our products, we do not accept returns or exchanges once an order has been placed.
If you receive an incorrect or incomplete order, please contact us by email within 48 hours of delivery. Include your order number and clear photos of the items received so we can review the issue and assist you.
We are not responsible for changes in preference after purchase, including changes regarding length, texture, or color.
Please review your order carefully before completing your purchase. If you have questions about a product, length, or texture, reach out to us before ordering and we’ll be happy to assist.
Thank you for choosing The Velvet Hair Bar.